An important aspect of this collaboration is open communication, starting from the moment we receive a customer inquiry. Whether it be by email or by phone, we will respond promptly and:
Once we receive a purchase order or other form of formal communication to initiate your program, Calspan will assign a Program Manager to work with you. This individual will work in partnership with you to establish critical requirements, required deliverables, and a schedule that accommodates your engineering design and testing needs. During these discussions, your Program Manager can provide, if needed, recommended hotels with Calspan preferred rates and information about local attractions, sporting events, restaurants, shopping centers, etc. to enhance your visit. If you are flying into the Buffalo Niagara International Airport we can also pick you up and drop you off.
When you arrive at Calspan, you will be greeted and provided with an overview of our security policy, detailing items like camera use (including phones) and the protocol for visitors who are not U.S. citizens. Calspan takes the confidentiality of every program very seriously and exercises different levels of protection based on the needs of each and every program. Afterward, you will be provided with security badges and greeted by your Program Manager. This individual will be your escort and prime contact throughout your stay at Calspan.
Customer areas include amenities to help make your visit as comfortable and productive as possible. Calspan provides observation areas to witness testing and customer conference rooms for confidential discussions. Within these areas are whiteboards, speaker phones, secure Wi-Fi high speed Internet access, and secure access to Calspan’s FTP site. The location and arrangement of these rooms also provides you with free and open access to engineers and technicians, further promoting open communication as we strive to make our customers feel part of the process.